This Free Return (Non-quality Issues)

  • Customers may apply for returns within 7 days after delivery for standard products that are unopened, unused, scratch-free, stain-free, unworn and in resalable condition with original packaging intact. Compressed sofas, mattresses, carpets and other vacuum-sealed products are non-returnable once opened, unsealed or used.
  • For cross-border furniture returns: The buyer shall bear all return-related fees including international shipping fees, customs clearance fees, domestic and overseas warehousing fees, return tariffs and handling charges. All customized products are non-returnable and non-exchangeable. If the returned goods are damaged during transit due to insufficient packaging, we reserve the right to deduct repair fees or reject the refund application.

After-sales Service for Quality Issues, Damage & Wrong/Missing Items

  • For product defects, frame deformation, panel cracking, fabric damage, stains, missing hardware parts, wrong items or missing accessories caused by our side or logistics problems, customers can contact us with photos and videos within 48 hours after receipt. We provide free solutions including accessory replacement, remote repair guidance, equivalent exchange, partial refund or full refund.
  • For severely damaged products that cannot be repaired or used normally, we will cover all return shipping, customs and tariff costs and provide brand-new replacement products free of charge.

Non-returnable & Non-rejectable Situations

Returns or rejections are not acceptable for the following situations: problems reported after the 48-hour inspection period; man-made damage, fabric scratches, stains, self-disassembly and modification, normal wear and aging from daily use; vacuum-sealed products (compressed sofas, mattresses, carpets) that have been opened or used with personal reasons such as dislike, incorrect size estimation or style mismatch; customized products, clearance items, promotional free gifts and installation accessories; logistics delays or minor appearance abrasions caused by force majeure including natural disasters, customs temporary detention and local policy adjustments.